Frequently Asked Questions

Everything you need to know about shopping with VIRGIO

How long does shipping take and what are the charges?

We offer standard shipping across the country. Orders are typically processed within 24-48 hours and delivered within 3-7 business days. Shipping is free on all prepaid orders above a certain value, while a nominal fee applies to smaller orders and COD.

What is your return and exchange policy?

We offer a hassle-free 7-day return and exchange policy. To be eligible, items must be unworn, unwashed, and have all original tags attached. You can initiate a return directly through our 'Manage Orders' section.

How do I find the perfect size for me?

Each product page features a detailed size guide with specific measurements. We recommend checking your body measurements against our chart, as fit can vary between different styles like 'Oversized' or 'Slim Fit'.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes, subject to a small handling fee.

Are VIRGIO products sustainably made?

At VIRGIO, we are committed to conscious fashion. We focus on ethical manufacturing processes and use high-quality fabrics designed for longevity to reduce fashion waste.

How can I track my order status?

Once your order is shipped, you will receive a tracking link via SMS and email. You can also track your package in real-time by logging into your account on our website.