Returns & Exchanges

At VIRGIO, we want you to love your fashion finds, but if something isn't quite right, you can return your items within 15 days of delivery. We ensure a hassle-free process to keep your style journey seamless and satisfying.

1

Initiate Request

Log into your VIRGIO account, visit the 'My Orders' section, and select the items you wish to return or exchange.

2

Quality Check Preparation

Ensure the garments are unworn, unwashed, and have all original tags and packaging intact for a successful pickup.

3

Free Doorstep Pickup

Our courier partner will arrive at your location within 24-48 hours to collect the return package at no extra cost to you.

4

Instant Refund

Once the item passes our warehouse quality inspection, your refund will be processed to your original payment method or VIRGIO wallet within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing